How can we help?
Email is the fastest way to reach us, and it keeps a written record of every request. We reply within 1 business day, Monday to Friday, Eastern Time.
Changing something on your site
Email edits@keepitlivesites.com from the address you signed up with. Say what to change and attach photos if needed. Small changes are done within 2 business days, and we send you a before-and-after link. Hours and phone changes go live right away.
Response times
Site down: within 4 business hours. Everything else: a first reply within 1 business day (Monday to Friday, Eastern Time).
Billing
Update your card, download invoices or switch between monthly and yearly in your billing portal. The link is in every receipt email. If a payment fails, we retry automatically and email you. Your site stays up for 14 days after the last failed attempt.
Cancelling
Cancel anytime from your billing portal or by email. Monthly plans run to the end of the paid month, with no partial refunds. Yearly plans are refundable in full within 30 days, and we remind you 30 days before renewal. Not happy in your first 14 days live? We refund your first month.
Leaving with your site
Within 2 business days of cancelling, we email you a copy of your whole site with instructions to host it anywhere. Your domain is always registered in your name.
Domains and email
Already have a domain? We send exact, simple steps for your registrar (free), or move it for you for $99 (free on yearly). Your email keeps working because we copy your email settings first.
Adding services
Once your site has been live for 30 days, you can add Google Business Profile care, review requests, missed-call text-back, local service pages or an AI receptionist, alone or as a bundle. See pricing, then reply to any email from us or use the form here.
What we never do
Post fake reviews, promise rankings, sell your data, or hold your domain hostage.